ORTOSIM.COM has the purpose that the User can buy their products and others, which will be delivered according to the address provided and at the established times once the payment is validated. It is worth mentioning that the Terms and Conditions, as well as the Return Policies for purchases made in ORTOSIM.COM are different from those of purchases made directly with our network of distributors. ORTOSIM.COM displays product images as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product, since the color display depends, in part, on the monitor you use.
PAYMENT INFORMATION
The payments that the Users carry out to buy products in ORTOSIM.COM are processed by companies dedicated to receiving payments on the Internet on behalf of ORTOSIM, SA de CV. Such, but not limited to PayPal; among other. These companies accept different cards and payment methods.
SHIPMENTS
DOMESTIC.
Orders are processed only from Monday to Friday. Once your payment is confirmed, ORTOSIM.COM will process and deliver your order approximately 1 to 5 business days from the first business day after your purchase. All our prices include IVA and shipping costs.
We use specialized courier such as DHL and ESTAFETA. The tracking number will be sent by email to the User in order to track the package from the start of the shipping process until delivery.
INTERNATIONAL.
Orders are processed only from Monday to Friday. Once your payment is confirmed, ORTOSIM.COM will process and deliver your order approximately 1 to 10 business days from the first business day after your purchase.
Prices include shipping costs. Taxes are not considered and must be paid by the customer on delivery.
We use specialized courier such as DHL. The tracking number will be sent by email to the User so that he can track the package from the start of the shipping process until delivery.
WARRANTY
The warranty covers manufacturing defects only. Excludes coverage for excessive use, abuse (accidental or intentional), abuse, theft or partial or total loss of the product or its components.
To request the guarantee of purchases made through ORTOSIM.COM, the User must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to notify and describe the reason, including a photo of the product defect. After receiving such notification we can send a new product to your home, at no cost.
RETURNS
You can request the return only for the next 5 days after receiving the package. The User must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to give notice and describe the reason.
The product must be kept new and in its original packaging, must not have samples of use and must be returned in the same box in which it was received at the following address: Convento de Actopan #13A, Col. Jardines de Santa Mónica, Tlalnepantla 54050, Estado de México.
Subsequently, the refund will be made to the same bank account number with which the product was previously paid.
CANCELLATIONS
The ORTOSIM.COM User may request to This email address is being protected from spambots. You need JavaScript enabled to view it. the cancellation of a purchase as long as it has not been processed.
LEGISLATION AND JURIDICTION
In case of controversy between ORTOSIM.COM and the User, the parties expressly and irrevocably submit to the jurisdiction of the Courts of the State of Mexico, under the laws of the United Mexican States, thereby waiving any jurisdiction that may correspond to them by reason of their present or future domicile.
